When I put something in my shopping cart, does it guarantee I have the merchandise?
Placing an item in your shopping cart does not guarantee it will be available when you are ready to make your purchase.
Is it secure to enter my credit card information online?
Yes, please see our Security & Privacy Guarantee.
I saw an item on the website, and now it has disappeared. Why?
Item quantities are limited and are removed from the site when they are no longer available for purchase.
How do I change my e-mail address for my login?
Sign in to your Online Account using your current e-mail address and password. Once you have successfully signed into your account, you may change the e-mail address by clicking on ‘Edit your Account Information.’
Why doesn’t my browser work on your site?
Supported browsers are Internet Explorer 6 & 7, Firefox/Mozilla 3, and Safari 2.
How do I register or sign in?
Please click on My Account to the right on the Home page.
What if I can’t remember my password? Click My Account, enter your username, then click retrieve password. Your password will be emailed to you..
How do I sign up for a Wish List? How do I distribute my Wish List?
Please see our Wish List page.
What forms of payment are accepted online?
Visa or MasterCard.
How do I track my order?
To track your order, if you are registered with our site and were signed in at the time of the order, please click on ‘Your Online Account’ and sign in. Once you are signed in, click the ‘View” button next to ‘Web Order History’. Find your order number and click it; under the status column you can click the link to track the order.
How do I return or exchange my order?
Please view our Returns & Exchanges policy.
I can’t find the item I am looking for. How do I search for it?
You may search our site in several different ways:
Type a descriptive keyword or item number in the ‘Enter Search’ box found at the top of the website
Navigate the website to find the particular item
